I wrote yet another plugin for Nagios that allow the dynamic and automtization of ticket creation.
The script is still under development but it does work, at least on my test with Unicenter Service Desk 11.
‘Auto create Tickets into Unicenter Service Desk, uses Nagios + NRPE_NT to pass parameters from alarms
‘Define: nrpe.cfg to use this script
‘command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$
‘Call from nagios server:
‘./check_nrpe -H 192.168.3.228 -t 30 -c create_ticket -a “-G HD1 -T I -C Comunicaciones.ADSL -A avdarie -P Urgente -S Resumo_del_problema ”D Descricion de la cosa toda SWAJ21312″
Download from here
Good ref is here
2 thoughts on “Service Desk ticket automatization script”
Nice job here!!! We work with Service Desk and have been integrating it since the late ’90’s.
Way to go!